At Gaushree Organics, we take pride in offering 100% natural and organic products. Customer satisfaction is our priority, and we strive to ensure a smooth shopping experience. Please read our return and refund policy carefully before making a purchase.

1. Eligibility for Returns & Replacements

We accept returns and replacements only in the following cases:

• You received a damaged, defective, or incorrect product.
• The product was expired or not as described.
• The product is unopened, unused, and in its original packaging (applicable only for certain cases).

🚫 We do NOT accept returns in the following cases:

• If the product has been opened, used, or tampered with.
• If the product is purchased under discounts, offers, or clearance sales.
• If the return request is made after 7 days of delivery.
• If the product is damaged due to customer mishandling.

2. Return Process

To initiate a return, follow these steps:

1. Contact Us within 7 days of receiving your order at [Your Email] or [Your Contact Number].
2. Provide your order number, a brief description of the issue, and clear images of the product and packaging.
3. Once verified, we will arrange for a reverse pickup (if applicable) or request you to send the product back to our address.

3. Refund Process

• Refunds are initiated only for eligible return cases after quality inspection.
• The refund amount will be credited to the original payment method within 7-10 business days after approval.
• If the payment was made via Cash on Delivery (COD), we will refund via bank transfer or store credit (COD handling charges are non-refundable).

4. Replacement Policy

• If you receive a damaged or incorrect product, we will replace it at no extra cost.
• Replacement requests must be made within 7 days of delivery.
• If the replacement product is unavailable, a refund or store credit will be offered.

5. Cancellation Policy

• Orders can be canceled before shipment for a full refund.
• Once the order is shipped, cancellations are not allowed.